Track Record

Track Record bulletins report the performance of Victoria's public transport services.

Information on this page

• Track Record bulletins
• What Track Record reports
• Feedback

 Track Record bulletins

Monthly reports - March 2012

• Trains - metropolitan
• Trains - country
• Trams
• Ticketing equipment

Quarterly reports - October to December 2011

• Track Record 49, October to December 2011
• • Ticketing system
  • Punctuality and reliability
  • Payments
  • Customer satisfaction

Annual reports

• Customer Experience Performance Regime 2010-11
• Customer satisfaction 2010-11
• Punctuality and reliability 2010-11
• Metropolitan and regional patronage 2010-11

Previous quarterly bulletins

• Prior editions of Track Record (Issues 1 – 47)

 What Track Record reports

You can access information on the punctuality and reliability of:

• Tram services
• Metropolitan train services
• Country train services

The quarterly bulletins also report on:

• metropolitan and country bus services
• bonuses paid to operators if they exceed targets and standards
• financial penalties imposed if operators fail to meet performance targets, and
• results of customer satisfaction surveys undertaken by the department.

The Victorian Government is committed to

• the continual improvement of the State's public transport services
• ensuring transport operators meet the requirements of their contracts

 Feedback

You can submit your feedback and suggestions about Track Record by contacting us.