Track Record
Track Record bulletins report the performance of Victoria's public transport services.
Information on this page
Track Record bulletins
Monthly reports - March 2013
Quarterly reports - October to December 2012
Annual reports
- Customer Experience Performance Regime 2011-12
- Customer satisfaction 2011-12
- Punctuality and reliability 2011-12
- Metropolitan and regional patronage 2010-11
Previous quarterly bulletins
What Track Record reports
You can access information on the punctuality and reliability of:
- Tram services
- Metropolitan train services
- Country train services
The quarterly bulletins also report on:
- metropolitan and country bus services
- bonuses paid to operators if they exceed targets and standards
- financial penalties imposed if operators fail to meet performance targets, and
- results of customer satisfaction surveys undertaken by the department.
The Victorian Government is committed to
- the continual improvement of the State's public transport services
- ensuring transport operators meet the requirements of their contracts
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