Track Record 53 - October to December 2012: Key results
This page provides a summary of the results in Track Record 53 (PDF) 1.05 MB
December quarter at a glance
Metropolitan trains
- Punctuality: 92.1 per cent
- Reliability: 98.0 per cent
- Customer Satisfaction: 66.6 index points
- $135,000 incentive payment
Metropolitan trams
- Punctuality (average over route): 81.4 per cent
- Reliability: 99.1 per cent
- Customer Satisfaction: 72.7 index points
- $551,000 penalty
V/Line trains
- Punctuality: 84.4 per cent
- Reliability: 97.7 per cent
- Customer Satisfaction: 75.7 index points
- $2,071,000 penalty
See also
