Track Record annual results: Customer satisfaction 2011-12
Note: Results for customer satisfaction have been updated. This is because we have transferred all results to the 0 to 10 scale which has been in use since April 2009. Previously, results were reported in the six-point scale.
As the zero to 10 scale has only been in use for the past three years, annual results can only be calculated from that time onwards. For earlier results, refer to archived editions of Track Record available from this website.
Information on this page
Overall satisfaction with metropolitan services
Metropolitan trains, trams and buses overall satisfaction by mode, 2009-10 to 2011-12
| Metropolitan trains | Metropolitan trams | Metropolitan buses | |
| 2009-10 | 62.6 | 71.0 | 74.3 |
| 2010-11 | 64.2 | 71.6 | 74.2 |
| 2011-12 | 66,8 | 72.8 | 75.3 |
Metropolitan trains, trams and buses overall satisfaction by mode, 2009-10 to 2011-12
Overall satisfaction with regional services
Overall satisfaction for V/Line trains declined slightly between 2009-10 and 2010-11 while satisfaction with V/Line coaches was comparable with the previous year.
Overall customer satisfaction indices by financial year , for V/Line trains and coaches
|
|
V/Line trains |
V/Line coaches |
|
2009-10 |
77.2 |
81.7 |
|
2010-11 |
77.0 |
82.8 |
|
2011-12 |
76.4 |
81.6 |
Overall satisfaction with V/Line trains and coaches by financial year 1998-99 to 2010-11
